Terms & Conditions

These terms apply to every service booked with Pool Flower (poolflower.com). Please read them before paying a deposit; where your written quote differs, the quote applies.

1. Bookings and quotes

• Bookings are made by chat on WhatsApp or Telegram; there is no online checkout on this website.
• We send a written quote listing what is included, the date, time and location; the quote is your final price.
• Your booking is confirmed once we have received your deposit and confirmed it in writing.

2. Deposit and payment

• A 50% deposit secures your date. The balance is paid on the day — before our team leaves the venue, or on delivery for bouquets.
• Prices are in Indonesian rupiah (IDR). Payment details are shared in chat; transfer fees are paid by the sender.

3. Changes and cancellation

• Changes to the design, guest numbers, time or location can be requested up to 48 hours ahead and may change the price.
• One change of date is free when requested 48 hours ahead, subject to availability; flowers already bought may be charged at cost.
• Setups and events: 7 days or more before the date, the deposit is refunded in full minus transfer fees; 3 to 6 days before, half is refunded; under 72 hours, it is non-refundable.
• Bouquets and deliveries: 48 hours or more before delivery, the deposit is refunded in full; later, it is non-refundable.
• If we must cancel for reasons beyond our control, we offer another date or a full refund.

4. Weather

• Outdoor setups depend on the weather, so we agree a backup — a covered area, an indoor setup or another date — when you book.
• If heavy rain or wind makes a setup unsafe, you can move to the backup or change the date once at no extra charge, subject to availability.

5. Natural, seasonal flowers

• Varieties, colours and sizes may differ from photos, and we may substitute flowers of similar quality and value.
• Flowers on water look their best for a few hours in the heat and drift with wind or swimming; this is not a defect.
• Every setup is handmade and may differ from inspiration pictures, including the sample photos on this website.

6. Pools, villas and permissions

• You are responsible for permission from your hotel, villa or venue for pool flowers, candles, decorations and outside vendors, and for any venue fees.
• Please make sure we can access the space at the agreed time; a long delay may shorten the setup.
• We collect the flowers afterwards so the filters stay clean; please keep pool-cleaning equipment off while they are in the water.
• Hired items — trays, signs, letters and lanterns — remain our property and are collected at the agreed time.

7. Photos and privacy

We may photograph our setups for our portfolio and social media, without showing guests’ faces unless you agree; tell us if you would rather we took none. Your contact details are used only to arrange your booking and never passed on.

8. Safety and liability

• Please supervise children and pets around pools and candles; real candles are used only where the venue allows them.
• We take reasonable care and are responsible for loss or damage caused by our negligence, but not for delays caused by events beyond our control, such as severe weather.
• You are responsible for damage to our hired items beyond normal wear and for the behaviour of your guests.
• Our liability for a booking is limited to the amount paid for it, where the law allows. These terms are governed by the laws of the Republic of Indonesia.

9. Contact

Questions about these terms or your booking? Message us on WhatsApp or Telegram using the number on this website.